Most large companies have a set pattern they use to handle
customer service. Companies like Netflix, with large customer bases and call
centers set up to handle customer service issues, have scripts they use to keep
their employees consistently helping customers in a uniform way. Customer
service interactions can be difficult, of course, and each customer has his or
her own reason for speaking to a company representative. Because of the
uniqueness of each of these interactions, a script will only go so far, but
consistently dealing with customer service issues in a productive way is a
crucial part of any business.
If you’ve started a company, and you’re finding it difficult to
stay ahead of customer service issues, the best thing you can do for your
employees and for your own peace of mind is develop a consistent plan for
helping customers. If you can consistently handle customer complaints and other
issues, you can nip potential problems in the bud before they begin to
seriously affect your bottom line. Developing a protocol for how customer
service issues are handled at your company is the best way to start this
process. The protocol should allow for some leeway, but still provide your
employees with a standard for proper customer service.
Tammie Hawkins created a consistent way of dealing with
customer service issues before they have a chance to affect her business. She
owns an event planning company in Los Angeles, catering to a wide range of
customers in the area with fine service.
Also Read: Event Planning - Responding to Customers
Also Read: Event Planning - Responding to Customers
